Terms and Conditions

These Terms and Conditions ("Terms") constitute a legally binding agreement between you and TrainerFlow Pro ("TrainerFlow," "we," "us," or "our") governing your use of our website, mobile applications, and related services (collectively, the "Service").

By registering for an account, accessing the Service, or clicking to accept these Terms, you agree to be bound by them. If you are using the Service on behalf of a business or organization, you represent that you have authority to bind that entity to these Terms.

If you do not agree to these Terms, you must not access or use the Service.

• "Trainer" means a user who manages clients, plans, payments, and communications through the platform.
• "Client" means an end user linked to a Trainer who receives coaching services through the platform.
• "Platform Admin" means authorized personnel who manage platform-wide operations.
• "User Content" means data, text, images, plans, messages, and other materials uploaded or submitted through the Service.
• "Subscription" means a paid plan providing access to premium features for a recurring fee.

You must be at least 16 years old to use the Service. By using TrainerFlow Pro, you represent and warrant that you meet this requirement and have the legal capacity to enter into these Terms.

Trainers represent that they are qualified to provide fitness or nutrition coaching in accordance with applicable local laws and hold any certifications or licenses required in their jurisdiction.

To use most features, you must create an account with accurate and complete information. You agree to:

• Provide truthful registration details and keep them up to date
• Maintain the confidentiality of your login credentials
• Notify us immediately of any unauthorized access to your account
• Accept responsibility for all activity that occurs under your account

We may suspend or terminate accounts that contain false information, violate these Terms, or pose a security risk to the platform or other users.

TrainerFlow Pro provides software tools for fitness coaches to manage clients, assign workout and nutrition plans, track progress, communicate with clients, collect check-ins, and verify payment proofs submitted by clients.

The Service is a technology platform only. TrainerFlow Pro does not employ trainers, supervise coaching relationships, or guarantee fitness outcomes. Coaches and clients enter into their own independent arrangements.

Certain features require a paid Subscription. By selecting a paid plan, you agree to pay the fees displayed at the time of purchase plus applicable taxes.

• Fees are billed in advance on a recurring monthly basis unless otherwise stated
• Plan limits (such as number of clients) apply according to your selected tier
• Failure to pay may result in downgrade, suspension, or loss of access to premium features
• We may change pricing with reasonable notice; continued use after the effective date constitutes acceptance
• Except where required by law, subscription fees are non-refundable once a billing period has started

Free trials, if offered, convert to paid Subscriptions unless cancelled before the trial ends.

TrainerFlow Pro includes payment tracking features that allow trainers to request payments and clients to upload proof of payment. Important limitations:

• TrainerFlow Pro is NOT a payment processor, bank, wallet, or money transmitter
• All monetary transactions occur outside the app between trainer and client (e.g., UPI, bank transfer, cash)
• We do not hold, escrow, or transmit client funds
• Trainers are solely responsible for verifying payment proofs and managing billing disputes with clients
• We are not responsible for failed, fraudulent, or disputed off-platform payments

You agree not to misuse the Service. Prohibited conduct includes:

• Violating any applicable law or regulation
• Uploading malware, spam, or harmful code
• Harassing, threatening, or discriminating against other users
• Impersonating another person or misrepresenting your qualifications
• Scraping, reverse engineering, or attempting unauthorized access to systems or data
• Using the Service to store or distribute illegal content
• Circumventing plan limits, security controls, or access restrictions
• Reselling or sublicensing the Service without written permission

We may investigate violations and take action including content removal, account suspension, or permanent termination.

TrainerFlow Pro does not provide medical, nutritional, or fitness advice. Content created by trainers through the platform is not reviewed or endorsed by TrainerFlow Pro.

• Clients should consult a physician before beginning any exercise or nutrition program
• Trainers must not use the platform to diagnose or treat medical conditions
• Emergency situations require immediate contact with local emergency services, not in-app messaging
• Progress photos and health metrics are for coaching purposes only and are not medical records

You retain ownership of User Content you submit. By uploading User Content, you grant TrainerFlow Pro a worldwide, non-exclusive, royalty-free license to host, store, reproduce, display, and process that content solely to operate and improve the Service.

Trainers represent that they have obtained all necessary rights and consents from clients for any personal data or images uploaded to the platform.

We may remove User Content that violates these Terms or applicable law without prior notice.

The Service, including its software, design, branding, documentation, and platform plan libraries, is owned by TrainerFlow Pro and protected by intellectual property laws. Except for the limited rights granted in these Terms, no license is granted to you.

You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference. By using the Service, you consent to our data practices as described therein.

The Service integrates with third-party providers such as Google Firebase, Google Sign-In, and cloud infrastructure services. Your use of those services may be subject to separate terms and privacy policies. We are not responsible for third-party services outside our reasonable control.

We strive to maintain reliable availability but do not guarantee uninterrupted or error-free operation. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.

We may modify, suspend, or discontinue features at any time. Where reasonably practicable, we will provide advance notice of material changes that adversely affect paid Subscriptions.

You may stop using the Service and request account deletion at any time by contacting support or using in-app settings where available.

We may suspend or terminate your access immediately if you breach these Terms, fail to pay applicable fees, or if continued access poses legal or security risks.

Upon termination, your right to use the Service ceases. Provisions that by their nature should survive termination — including payment obligations, disclaimers, limitations of liability, and dispute resolution — will survive.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

We do not warrant that the Service will meet your requirements, produce specific coaching results, or that data will be preserved without loss.

To the maximum extent permitted by applicable law, TrainerFlow Pro and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, goodwill, or business opportunity, arising from your use of the Service.

Our total aggregate liability for any claims arising out of or relating to these Terms or the Service shall not exceed the greater of (a) the amount you paid to TrainerFlow Pro in the twelve (12) months preceding the claim, or (b) INR 5,000.

Some jurisdictions do not allow certain limitations of liability; in such cases, our liability is limited to the fullest extent permitted by law.

You agree to indemnify, defend, and hold harmless TrainerFlow Pro from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your use of the Service
• Your User Content
• Your coaching services or client relationships
• Your violation of these Terms or applicable law
• Any dispute between you and another user

These Terms are governed by the laws of India, without regard to conflict of law principles. Subject to mandatory consumer protection laws, the courts of Bangalore, Karnataka shall have exclusive jurisdiction over disputes arising from these Terms.

Before initiating formal proceedings, you agree to contact us at hello@trainerflow.pro and attempt to resolve the dispute informally for at least thirty (30) days.

• Entire agreement: These Terms and the Privacy Policy constitute the entire agreement between you and TrainerFlow Pro
• Severability: If any provision is found unenforceable, the remaining provisions remain in effect
• Waiver: Failure to enforce a provision is not a waiver of future enforcement
• Assignment: You may not assign these Terms without our consent; we may assign them in connection with a merger or sale
• Force majeure: We are not liable for delays caused by events beyond our reasonable control

We may update these Terms from time to time. Material changes will be indicated by updating the "Last updated" date and, where appropriate, by email or in-app notification. Your continued use after the effective date constitutes acceptance of the revised Terms.

For questions about these Terms, contact:

• Email: hello@trainerflow.pro
• Product: TrainerFlow Pro
• Subject line: Terms Inquiry